Terms

GENERAL



Shipping worldwide is included in the price of every product from my shop. The cost of the shipping will depends of " size, weight and quantity of your order".

All my products are send by Standard Service Mail, WITHOUT tracking and WITHOUT insurance.
The cost of the shipping will depends of " size, weight and quantity of your order"



You can request Registered mail Service, with track number and I will send you a Paypal invoice to pay the extra costs.

Normaly the orders are shipped within 3/4 business days after payment has been received, unless you have requested a custom order, in which case your order will be placed after your payment has been made and will take longer 10/20 days. All designs listed in the store are made by myself, at home.



Friday orders will be shipped monday.

The buyer is responsable for customs fees.
DELIVERY TIME STIMATIONS




5/10 days of delevery to Germany and Europe Countrys
15/20 days of delivery to USA, Canada and Australia
15/30 days of delivery to Asia.
-10/15 days of delivery to most South American Countries.




Parcels can sometimes take longer to be delivered, especially during busy holiday seasons ,They also can be custom opened, which will add extra time for delivery.

Shipping Only registered mail Service - with track number - sent via DHL (Deutschland).

If you'd like to upgrade your shipping options to express mail/ DHL Express service mail send me a private conversation and I'll upgrade your shipping fees.

SHIPPED ORDERS


will mark your items as shipped, once mailed. "I can send an email notification too.
You can always send me an email or a conversation.


REFUNDS and EXCHANGES


Contact me If you are, for any reason, unhappy with your purchase from Tokokoro , I am able to work with you to make it right via refund or replacement.

If an item has become damaged in the postal system then you may be able to make a claim with the postal service - As always, I encourage you to get in touch if there are any problems at all.

I have no control over each country's mail service and customs office, I can only ship the package in good faith and send it on its way
Whatever happened at the custom office in your country is the responsibility of the purchaser.-
ADDITIONAL POLICIES and FAQs


Copyright is non transferable, meaning I retain full rights to any images and may make prints of the original artwork, or use digital copies of the original artwork (to show in website galleries etc). When you purchase a doll or a picture, you do not purchase the right to reproduce it in any form, copyrights to an image can, be discussed if you require to reproduce the painting in some way personal or commercial·

All work and images copyright ©2015 Tokokoro - All rights reserved.